Career in KPO Sector

After the tremendous success of BPO industry, KPO (Knowledge Process Outsourcing) has spread its wings in India. KPO is associated with executing standardized processes. It involves the high potential services that require advanced technical and analytical skills. The areas associated with KPO sector include research & development, advanced web applications, learning solutions, financial consultancy and services, animation & design, medical services, business and technical analysis, business and market research, writing and content development, pharmaceuticals and biotechnology, legal services, training and consultancy, data analytics, network management and intellectual property research.

KPO (Knowledge Process Outsourcing) industry is still naïve but is an exponentially growing phenomenon in India. In last four years, the industry has witnessed growth of more than CAGR (Cumulative Annual Growth Rate) of 26%, creating a sea of opportunities for young graduates and experienced professionals. KPO not only provides for an exciting and fast paced career growth, but also one that is highly rewarding. KPO provides a number of functional domains to graduates where they can hone and develop their skills and knowledge.

The KPO companies can deliver good quality work at lower costs because of the cheap labor that is available in India. They offer uninterrupted, on time delivery of services. But a Career in the KPO sector is attracting the young generation in India because of the job satisfaction that is provides.

Scope of KPO industry in India

In the developing countries like India, standardized technical education is most widely available. The trained and skilled manpower is accessible at low cost.

India is said to be one of the most preferred destination for KPO industry because of cost savings, availability of highly skilled manpower, operational efficiencies and improved quality. In India, the workforce is highly educated and well versed with English. Every year, the country is giving skilled professionals in various fields such as IT, education, science, engineering, finance, law and architecture. KPO industry is rapidly developing and widely accepted in India. Most of the people are turning to this option and wishing to develop career in the KPO sector. As the scope of the sector is vast, the bachelor of any discipline can get excellent jobs in the KPO sector. Presently, India is emerging as a hub for the KPO companies. India is considered as one of the most preferred KPO destinations. There are numerous well-established KPO companies in the country. Some of the best KPO companies in India are Genpact, Evalueserve, Ugam Solutions, WNS, 24/7Custmoer, ICICI OneSource, EXL Service, Copal Partners, Pangea3 and TechBooks. Due to presence of several KPO companies in the country, one can surely opt for career in the KPO sector.

KPO provides fast paced career growth not only in terms of responsibilities, but also learning and compensation. A young graduate can expect to join the KPO industry with a package of 3 to 5 lacs per annum, with an average annual increase ranging from 12% to 20%. Further, most KPO Companies design and introduce timely learning and development programs for young as well as experienced professionals to regularly update their knowledge and skills.

Every year India produces more than 3,060,000 graduates, including about 40,000 MBAs, and 6,000 PhDs. KPO brings a range of opportunities to this ever growing young and much dependable workforce of India. Currently, India employs about 80,000 employees in KPO sector, but the figure is expected to reach close to 250,000. Along with the sea of opportunities, the kinds of compensation earned by the professionals in the KPO industry are much higher and lucrative. A fresher can expect to earn compensation in range of Rs 250,000 to Rs 450,000 annually. Please view the following list, including services offered and their preferred specializations in the KPO industry which are growing and present enormous opportunities to the graduates.