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Business Process Outsourcing is the outsourcing of business functions to achieve multiple benefits of cost reduction, enhanced quality and the capability to stress upon core competence. The various processes involved in the business process outsourcing are payroll processing, customer service and inventory management. It is growing at an amazing pace in India with clients from Europe, U.S.A. and opening a wide vista of job avenues for English speaking graduates in India.
Qualifications
Applicant needs to complete his or her graduation in any discipline. They should also have proficiency in English and good communication skills.
Benefits of BPO Courses
The benefits of attaining a BPO (Business Process Outsourcing Course) are manifold. It aids to attain expertise over:
Transactional BPO: In house projects handled by customers.
Comprehensive BPO: Handles both administrative and transactional tasks
Niche BPO: Looks after investments in customer\'s process to improve the efficiency.
Database basics.
Customer service and call handling skills.
Selling skills
Speech and voice modulation training
There are several institutes in India that offer courses on BPO:
- Enoma, 112, Shopper\'s Point, 1st Floor, Andheri station (west), Mumbai. Ph: 9820262263
- Excellionn, New Delhi.
- Aptech in all the major cities of India provides ACPG BPO course in India.
- Next, an esteemed training organization provides course on BPO located at Mumbai, Bangalore, Hyderabad, Pune, Chennai and Visakapatnam.
- Lason India, Bangalore.
- Brainware in all the major cities of India provides course on BPO.
Scope in India Candidates after the completion of the course can work as a voice based support executives, customer support executives, technical support executives, medical transcription specialists in health care BPO, team leaders in a call center, banking sectors as customer care executives, relationship executives and in telecommunication sectors as customer support executives. Employment opportunities are generated in shared services like finance and administration, bulk transactions like credit card or stock market processing, major vertical process of loans, policies and niche applications like environmental data monitoring. The companies offering the lucrative jobs in India are Convergys, EXL, Wipro Spectramind, Hinduja TMT, Ajooba, ICICI One Source, I Seva, Motif, Niit SmartServe, HCL Tech BPO, IBM Daksh, HSBC Bank, Citi Bank, ICICI Bank, Hutch, Airtel and more. A survey by NASSCOM revealed a mind boggling 1.2 million job opportunities are coming to India. The major BPO hubs in India are Gurgaon, Noida, Pune, Mumbai and Bangalore.
Scope abroad
Affiliated Computer Service, Convergys, P&O NedLloyd, Conesco, Dell, Convergys, WNS, Ford, McKinsey, HP, Bechtel AxaHP, Xerox and IBM are some of the vital companies in the BPO international domain providing a wide array of employment opportunities in countries like U.K., U.S.A., Germany, Scotland, Ireland, Spain and other countries. The opportunities multiply if you are fluent in German, Polish, Spanish, French along with English. You can also work as customer relationship management executive and technical executive abroad.
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